Store Policy

The fine print, explained plainly.

Customer Care

Welcome to Tailspin. By shopping with us — online or in person — you're agreeing to the policies below. We've kept things as clear and jargon-free as we can, because nobody (least of all a pet) enjoys reading fine print.

Pricing & Payment

All prices are listed in [USD] and are subject to change without notice. The price at checkout is the price you'll be charged.
We accept major credit and debit cards, and [PayPal / Apple Pay / Shop Pay — add as applicable].
Sales tax is calculated at checkout based on your shipping address, in accordance with local law.
In the rare case a product is mispriced due to a technical or human error, we reserve the right to cancel the order and issue a full refund, and we'll always let you know.

Order Acceptance

Placing an order is an offer to buy; it isn't confirmed until you receive an order confirmation email.
We reserve the right to refuse or cancel any order — for reasons including suspected fraud, pricing errors, or stock unavailability. If this happens, you'll be notified and refunded in full.

Product Information & Availability

We do our best to keep product descriptions, images, and stock levels accurate, but availability can change quickly — especially around sales and seasonal items.
If an item you ordered is out of stock, we'll contact you with the option to wait, swap for a similar product, or receive a refund.
Colors, packaging, and formulations may vary slightly from images shown, as manufacturers occasionally update their designs.

Age Restrictions

Tailspin is intended for use by adults (18+) purchasing on behalf of their pets. If you're under 18, please shop with a parent or guardian.

Health, Veterinary & Prescription Items

Tailspin sells general pet wellness, food, and lifestyle products. We do not sell prescription medications or diagnose, treat, or provide veterinary advice.
Always consult your veterinarian before changing your pet's diet, introducing supplements, or addressing a health concern.
Product descriptions are for general informational purposes and are not a substitute for professional veterinary guidance.

Product Safety & Recalls

We monitor manufacturer recalls and safety notices for the brands we carry. In the event of a recall, we'll notify affected customers directly and provide instructions for a return or refund.
If you ever have a safety concern about a product purchased from Tailspin, contact us right away — we take these seriously and will investigate promptly.

Shipping & Returns

Full details on delivery times, costs, and our 30-day return policy are covered in our separate Shipping & Returns page.

Privacy & Data

We collect only the information needed to process your order, provide support, and (with your consent) send marketing updates.
We never sell your personal information to third parties.
For full details on what we collect and how it's used, see our Privacy Policy.

Account Responsibility

If you create a Tailspin account, you're responsible for keeping your login details secure and for all activity under your account.
Let us know immediately if you suspect unauthorized access to your account.

Promotions & Discounts

Discount codes are valid for the timeframe stated in the promotion and cannot be combined with other offers unless explicitly noted.
We reserve the right to modify or end a promotion at any time.
Promotional pricing applies only to orders placed during the active promotional period.

Acceptable Use

Please don't use the Tailspin site or app to:
Submit false or misleading information (including fraudulent orders or reviews).
Attempt to access another customer's account or data.
Interfere with the normal operation of the site.

Violation of these terms may result in order cancellation or account suspension.

Intellectual Property

All content on this site — including the Tailspin name, logo, product photography, and written content — is owned by Tailspin and may not be reproduced without permission.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The "last updated" date below will always reflect the most current version.